Purpose:
Administers and monitors the credit collection functions related to Housing Unit clients. Provides administrative support to the Credit Manager and acts as a liaison between MCK Finance and Housing, ensuring client collection files are well-managed, updated, and accurate.
Roles & Responsibilities
Credit Management
- To manage and implement the MCK credit management, credit approval, and collections functions related to Housing.
- Develops and implements credit collection plans and repayment options.
- Enforces the MCK credit collections policy.
- Monitors the credit approval, collections, and updating process and investigates discrepancies.
- Conducts periodic credit reviews as per the guidelines established.
- Keeps up to date on all client accounts brought forward for collection.
- Provides financial reports on the status of credit collection files.
- Works with auditors to ensure collection files and information are accurate and documented as per GAAP and MCK policy.
Credit Analyst
- To perform evaluation and analysis on credit applications, overdue accounts, and repayment plan options.
- Establishes credit scoring model and credit selection criteria.
- Manages customer credit files.
- Reviews and analyzes credit recommendations.
- In collaboration with the Housing Unit, negotiates repayment terms and conditions with clients.
- Works with credit collection agencies to recover accounts in arrears.
- Recommends write-offs of bad debt.
- Collaborates with Housing to perform follow-up with clients and other departments on problematic accounts and propose solutions.
Credit Subject Matter Expert and Liaison
- To liaise with internal and external departments, management, agencies, and other stakeholders related to MCK credit functions.
- Provides guidance to various MCK Unit staff on established credit policies and procedures.
- Develops working relationships with credit collection, reporting, and insurance agencies.
- Research & recommend rewards & penalties programs.
- Proactively collaborates and communicates with Housing and Accounting/Finance on issues and client files.
- Supervises the Credit Management Administrator.
