Purpose:
Is responsible for performing specific field and office work involved with investigating compliance with gaming statutes, regulations, and internal controls standards governing the operation of Online Gaming, Electronic Gaming Devices (EGDs), Poker, and Dispute Resolution.
Roles & Responsibilities
Responsible for the monitoring, maintenance, and compliance of all holders of gaming permits, authorizations, and licenses, and administering the Dispute Resolution Services issued by the Kahnawà:ke Gaming Commission (KGC).
- Ensure compliance with the Commission’s regulations.
- Reviews/screens all applications, ensuring all information is properly completed. Request further information or clarification from the client as required.
- Liaise with clients to update all aspects of the client files on an ongoing basis.
- Works closely with the approved agents to monitor, oversee, and guide the overall investigative operations on behalf of the Commission.
- Identifies operational concerns and needs to the immediate supervisor, as well as communicates concerns on any developments or situations that may impact the commission’s administration and/or the community.
- Ensures any applicable fees are paid according to existing policies and procedures.
- Provides recommendations to supervisors on the improvement of regulations as situations arise.
- Provides an effective and efficient dispute resolution system for the Commission and its staff.
- Responsible for addressing and resolving concerns and complaints that are submitted to the Commission in relation to the gaming operations licensed and regulated by the Commission.
- Is responsible for resolving the existing backlog of player disputes and dealing with current and new disputes.
- Is responsible for creating a system to manage disputes that the Commission receives from End Users concerning Permit Holders.
- Crosstrain with the KGC’s compliance officers to ensure proper contingency planning.
Conduct inspections and testing at all Land land-based gaming Facilities to ensure compliance with regulatory requirements.
- Conducts inspections at all Poker Rooms and EGD Facilities.
- Prepares reports and performs inspections.
- Review and evaluate methods of internal control at EGD locations.
- Presents reports to the KGC at regularly scheduled meetings.
- Manages daily operator requests of all land-based gaming facilities.
- Performs regular surveillance inspections.
- Review and audit internal control systems to verify that records are accurate and reliable, assets are safeguarded, and access is controlled.
Provides technical support to the Kahnawà:ke Gaming Commission, including auditing, reviewing, and recording revenue
- Analyses and monitors revenue.
- Manages operational, financial, and compliance audits.
- Examines records, reports, operating practices, and other pertinent documentation.
- Assists with the preparations and submission of reports for the KGC as required.
- Performs risk-based assessment of the organization’s operation and conducts internal reviews of the Anti-Money Laundering Program.
- Maintains complete audit records in an organized manner for proper record retention as per company policy.
