Purpose:
Is responsible for managing all operational aspects of the OCC to ensure effective operations
and provide strategic direction and guidance to the operations team to ensure portfolio teams
are working toward fulfilling portfolio mandates.
Roles & Responsibilities:
Provide strategic direction for the OCC operations and administrative functions in
alignment with organizational goals.
- Provide strategic guidance to the OCC team, aligning operational objectives with the
political priorities, community-shared vision, and the MCK strategic plan. - Implement continuous improvement initiatives to enhance processes and operations.
- Collaborate with other members of the organization, including the Chief Political Advisor
and the Executive Director. - Maintain and monitor the organizational structure of the OCC, including the
implementation of any restructuring plans with a focus on continuous quality improvement. - Develop, implement, and maintain OCC operational policies, procedures, processes,
checklists, work instructions, guides, and forms to ensure OCC operations run effectively
and efficiently. - Ensure change management and communication plans are incorporated into OCC
strategic and operational plans and initiatives. - Implement quality control measures for the OCC operations team, ensuring services are
effective, efficient, and in accordance with best practice standards. - Manage high-priority crises and ensure timely resolution of any OCC operational issues.
- Determine, monitor, and adjust the OCC administrative and operational priorities.
Oversee and direct the OCC operations team, providing guidance, support, and
fostering a collaborative environment.
- Provide supervision, mentoring, and guidance to OCC staff.
- Contribute to strategic workforce development and ensure human resources planning is
carried out for the OCC team. - Oversee the hiring of personnel for OCC in accordance with HR policies and procedures
to ensure consistent and reliable service delivery. - Ensure timesheets are submitted for the OCC staff and Ratitsénhaienhs in accordance
with HR standards. - Set performance expectations and provide regular feedback and formal performance
evaluations for direct reports, ensuring OCC adheres to the MCK performance
management standards. - Identify training, cross-training, and succession planning needs for the OCC team, and
ensure employees receive appropriate training and professional development
opportunities. - Foster a healthy, safe, collaborative, and supportive work environment in the OCC,
providing leadership and support and modeling desired behaviors. - Ensure that OCC team members have adequate tools, technology, office space (or
remote work expectations), and other required resources to perform their functions. - Organize and facilitate team and individual meetings as required to discuss key initiatives
and priorities, share updates, and address concerns or challenges. - Assist the Chief Political Advisor and Executive Director with the Ratitsénhaienhs election
and orientation activities, as required.
Oversee OCC budgets, ensure compliance with policies and regulations, and maintain
relationships with stakeholders.
- Forecast, prepare, monitor, and manage OCC budgets and financial resources, ensuring
responsible allocation and adherence to financial goals and MCK policies. - Contribute to the global MCK financial planning process, working to optimize resource use
and enhance financial sustainability. - Negotiate and oversee contracts with external partners and prepare funding proposals
related to the OCC’s mandate as required, ensuring adherence to MCK standards. - Ensure cost and impact assessments on OCC operational and administrative matters are
conducted prior to providing formal approval. - Ensure that high-quality data, reports, and information are provided to the
Ratitsénhaienhs to support informed decision-making on a functional, operational, and
administrative level. - Ensure the OCC maintains efficient and effective document management, filing, and
archiving procedures in adherence to MCK Information Management policies. - Provide status reports on OCC operational or administrative matters to the Chief Political
Advisor, Ratitsénhaienhs, the Executive Director, and the community as required. - Develop and implement effective communication protocols in accordance with MCK
policies and standards, and ensure consistent use with the Ratitsénhaienhs and the OCC. - Ensure community engagement and reporting are carried out in compliance with public
- relations and communications policies and standards.
- Represent the MCK in interactions with external stakeholders as required.
- Ensure that the OCC operates in compliance with applicable policies, legislation, and
regulations, taking corrective measures as required.
