General Manager, Waste Management

Purpose:

Provides strategic leadership, oversight, and direction for all waste management services, including collection, disposal, recycling, organics, environmental compliance, education, and long-term planning. The role ensures effective service delivery, regulatory compliance, sustainable practices, and continuous improvement while supporting the health, safety, and environmental well-being of the community. 

Roles & Responsibilities:

Strategic leadership and operational oversight 

• Develop and implement long-term strategies, plans, and policies to support sustainable and efficient waste management operations. 
• Provide strategic advice to the supervisor and senior leadership on waste management issues, risks, and opportunities. 
• Lead initiatives to improve environmental performance, service delivery, and resource optimization. 
• Oversee capital planning, long-term asset management, and infrastructure improvement projects within the Waste Management Department (WMD).  
• Direct and manage the full scope of waste management services, including collection, disposal, transfer station operations, recycling programs, hazardous waste handling, and compost site management. 
• Ensure services are delivered safely, efficiently, and in accordance with regulatory, environmental, and organizational standards. 
• Oversee operational policies, procedures, work standards, and quality control measures. 
• Identify opportunities to enhance operational efficiency, environmental sustainability, and service quality. 
• Lead projects to modernize waste management operations, including technology upgrades and new service models. 
• Stay informed of emerging trends, technologies, and legislation in the waste management industry. 
• Responsible for calculating the reimbursement allowed for each waste management service provided (e.g., recyclables collection and transportation, quality controls, awareness activities, etc.). 
• Declare the amount of expenses regarding recyclables collection and transportation, and provide weight reports to external government entities. 
• Report to EEQ on the customer service requests, on-site quality controls, contamination rate, and awareness and education activities realized.  
• Plan the adjustment of the recyclables collection frequency as required, assisted by the Operations Foreman and Public Information Coordinator. 

Stakeholder relations and communication 

• Represents the WMD for external communications as required  
• Oversee the preparation and delivery of departmental year-end communications and community consultation materials, with assistance from the Public Information Coordinator. 
• Provide final review and approval of the annual communications plan and educational materials produced by the Public Information Coordinator. 
• Review and approve educational campaigns, awareness information, and public service announcements prepared by the Public Information Coordinator.  
• Ensure the Public Information Coordinator is following Public Relations Unit Policies for community communication and engagement.  

Leadership and administrative management of Waste Management Department 

• Lead, motivate, and develop team members to meet performance standards, and foster a positive work environment. 
• Provide regular feedback, coaching, and performance evaluations. 
• Recruit, onboard, and train new staff members as needed. 
• Plan, coordinate, and oversee daily departmental activities to ensure service quality and efficiency. 
• Develop, implement, and monitor processes, procedures, and standards. 
• Ensure compliance with all applicable regulations, policies, and safety standards. 
• Contribute to departmental and organizational strategic plans. 
• Analyze operational performance and implement improvements. 
• Plan and manage budgets, track expenditures, and optimize resource allocation. 
• Oversee procurement, contracts, and vendor relationships, ensuring compliance with policies and regulations. 
• Maintain effective communication with employees, senior leadership, clients, and stakeholders. 
• Work collaboratively across departments to support organizational goals. 
• Prepare reports on performance metrics, trends, and outcomes. 
• Use data to make informed decisions and improve results. 
• Represent the organization at internal and external meetings or events. 
• Ensure all operations comply with relevant environmental legislation, health and safety regulations, and community standards. 
• Promote a strong safety culture and ensure staff receive the required training and equipment. 
• Oversee incident reports, inspections, audits, and corrective action plans. 
• Manage special projects and initiatives as assigned. 

Education & Experience:

• Bachelor’s Degree in Business Administration plus one (1) year relevant experience OR 
• DEC or Certificate in Office Management, plus three (3) years relevant experience OR 
• High School Diploma, plus five (5) years relevant experience. 

Knowledge, Skills, & Abilities:

• In-depth knowledge of waste management operations, legislation, environmental regulations, and industry best practices. 
• Strong leadership, communication, and change-management skills. 
• Excellent strategic thinking, planning, and problem-solving abilities. 
• Ability to manage multiple priorities and respond effectively to operational demands and community needs. 
• Strong financial management and budgeting competencies. 
• Ability to build positive relationships with staff, community members, stakeholders, and senior leadership. 
• Strong leadership and people management skills. 
• Excellent organizational, time management, and problem-solving abilities. 
• Effective communication and interpersonal skills. 
• Proficient in Microsoft Office Suite and other relevant software. 
• Ability to make sound decisions under pressure. 
• Commitment to continuous improvement and professional development. 
• Demonstrates professionalism, discretion, and courtesy when interacting with internal and external clients, fostering positive and respectful working relationships. 
• Maintains confidentiality. 
• Adhere to MCK Employment Policies and Kanien’kéha Language initiatives. 
• Ability to communicate in the Kanien’kéha and French languages is an asset. 
• The willingness to learn the Kanien’kéha language. 

Working Environment:

• Five-day work week is performed in an office and outdoor environment. 
• Moderate stress due to workload. 
• Occasional overtime. 

Requirements:

Please address your application to MCK Human Resources. Forward your complete application via e-mail only to:   Applications@mck.ca

• Ensure complete applications are submitted, including Letter of Intent and Resume. Incomplete applications may not be considered. 
• Only candidates selected for an interview will be contacted.
• Preference will be given to Indigenous candidates.
• When adding attachments, please use PDF format. Any other formats may be blocked from our system.

ALL REQUIRED DOCUMENTS MUST BE SUBMITTED BEFORE THE DEADLINE FOR YOUR APPLICATION TO BE CONSIDERED