Purpose:
Administers office operations and supports staff administratively in the daily operations of the language and culture program.
Roles & Responsibilities
To support the General Manager of Language and Culture in planning, coordinating, and evaluating the Five-Year Language and Culture Program as it relates to the Five-Year Strategic Plan.
- Assists with developing procedures and driving continuous improvement throughout all program operations by focusing on program goals, objectives, and team building.
- Fosters a work environment that maximizes employee involvement, morale, organizational culture, and engagement.
- Assists in developing and implementing the daily operating plan of the language and culture classes, activities, and events.
- Responsible in the absence of the General Manager for meetings, presentations, and addressing client concerns, ensuring the continuance of operations, and special projects.
- Maintains and updates program files, student information, timelines, archives, and reports.
- Maintains and updates Language and Culture Program procedures, processes, and standards.
- Provides input and support on the annual registration process, ensuring smooth flow of events.
- Advocates for the program, ensuring communication plans are updated and followed.
- Assists with special projects, work assignments, and tasks as directed by the General Manager of Language and Culture.
To provide administrative assistance and support to the General Manager and the Language and Culture staff in all aspects of the program.
- Greets clients entering the office.
- Answers and screens incoming phone calls.
- Orders office supplies, obtains purchase orders, and maintains inventory.
- Processes invoices for the General Manager’s approval.
- Creates, schedules, and maintains calendars, class schedules, meetings, and events, ensuring continuous communication and follow-ups on behalf of the language and culture program.
- Ensures timely response and follow-ups to inquiries, emails, and correspondence.
- Maintains a master database base, ensuring an efficient filing system for program files, timelines, and resources.
- Assists with preparing documents, curriculum materials, reports, and other articles pertaining to programs, classes, and workshops.
- Works with program staff, assisting in achieving project and work objectives.
To plan, develop, and assist with networking opportunities, including learning, promotion, and visibility within the language and culture program, organization, and community settings.
- Identifies and coordinates various employee language and culture engagement opportunities in collaboration with program staff within the organizational setting.
- Seeks learning and sharing opportunities through community avenues pertaining to language and culture.
- Ensures written and spoken communication for the program through processes and procedures.
- Participates and assists in organization and community revitalization efforts, as approved by the General Manager of Language and Culture.
- Organizes the continuance of the Tewahará:tat Tsi Niionkwarihò:ten Language and Culture Network through the engagement of community stakeholders, ensuring minute taking and follow-ups.
- Provides updates, plans, and schedules to the General Manager, ensuring constant flow of information, communication, and approval of special projects.
- Assists in other work areas, objectives, and special projects as directed by the General Manager of the Language and Culture Program.
